Frequently Asked Questions
JJM Loyalty points system
- How does it work?
For every dollar you spend, you will earn a JJM loyalty point that you can use as in-store money!
$200 order=200 loyalty points
20 Loyalty points=$1in store credit Your loyalty credits are automatically applied to your account whenever you make a purchase and is good for 6 months. Loyalty credits are unlimited!
A maximum of 50% worth of the order can be applied at one time.
- Minimum purchase amount to apply: $200
- Subject to change at any time
- To our valued members, we ensure that your medication is visible unopened. To ensure that You, our valued customers, receive exactly what you have ordered, we would recommend you inspect/video film the parcel unopened. If then an item is missing, as we are all human and make mistakes, please take a picture of both sides, email the pictures/video to us and we will readily and happily rectify the issue as soon as humanly possible. 🙂
Ordering / Purchases
- How do I order?
Register first, then sign in to your account. You will be able to make a purchase.
- Who is eligible to purchase?
Anyone who is 19+.
- When will my order be shipped?
If your order is paid for before 1 pm PST, 2 pm CT and 4 pm EST, your order will be shipped out in approximately 1-3 (could be longer) business days.
Mail and Delivery
- Am I allow to pick up my order?
Yes, you can inform us that you’d like to pick up your package from the shipping depot.
- How long will I have to wait for the order?
Approximately 3-5 business day from when your order is processed. That being said it could take longer.
- What do I do if I don’t received my order?
Email us or call us first and we’ll ensure issues are fixed.
- My tracking number does not work.
Email us and we’ll investigate.
Payments and fees
- How do I pay?
After you make an order online and check out, send the payment (please see your invoice for the instruction).
- What methods of payments do you accept?
Interact e-transfer ONLY
- Is tax included in the order?
Yes, taxes are included
- What are the shipping fees?
$20 below $250 and Free above that
- Where do you mail to?
All of Canada
- Something is wrong with the website.
Email us and we’ll be happy to address the issue
- Why should we trust you?
We’re a group of professionals who understands and respect the Cannabis business. Not only do we see a need for professional services, we also care about the people we deliver to. This is a lifelong commitment for all us.